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EndNote 20 is a bibliographic referencing tool which can help you store and organise references such as journal articles, documents and website links. This resource can save you time when writing a research paper or article in Microsoft Word by allowing you to track citations and create a bibliography at the click of a button. EndNote is available to WSLHD employees. Students can contact their educational institution for access.


The features of using Endnote for bibliographic management include:

  • import references from databases such as Medline and ClinicalKey directly into your EndNote library

  • “cite while you write” when writing a paper and format bibliographies in different referencing styles
  • collaborate with others by compressing your Library and emailing your references, track changes made by team members and choose team member access levels 
  • store references online for remote access
  • search for full texts and attach them to your references
  • create and search your own personal database of references in an EndNote library or Libraries


EndNote is available to WSLHD employees. Students can contact their educational institution for access.

Access EndNote 20 or Endnote X9 on your work computer

  1. If you have an older version of EndNote on your computer create a backup of your EndNote library by going to File then click Save a copy. This is to avoid loss of data in case the upgrade causes any issues with your EndNote file.
  2. Go to SARA to create an enquiry with Digital Health Solutions and request EndNote 20 be downloaded on your computer. Ensure you provide your computer name. Ask them to uninstall any older versions of Endnote.

**Endnote 20 is not compatible with Windows 8.1. Please submit a SARA request to upgrade to Windows 10 before requesting installation of Endnote 20, otherwise request Endnote X9.

Access EndNote 20 or Endnote X9 on your non-work computer 

  1. Create a backup of your EndNote library and uninstall older versions of EndNote
  2. Using your non-work computer read and agree to the terms and conditions
  3. Select the required download link based on if you have a PC (Windows) or Mac. Endnote 20 is compatible with Windows 10 and later. See full compatibility requirements.
  4. Enter your email and stafflink credentials when prompted. If you are accessing the files remotely outside the hospital network (e.g. home computer) you will also be authenticated using a verification code which you can elect to have sent to your email or mobile
  5. Once the installation files have downloaded open the folder which has the downloaded folder. The files could be in your 'Downloads' folder or a link to the recently downloaded folder could appear on your browser.
  6. Unzip the folder (e.g. on a PC you may open the folder and click 'Extract all') and choose which folder on your computer you would like to store these files. It's essential you save the files on your computer or the download won't work and you will be asked for a license key.
  7. Open the folder you unzipped the files to. If you are downloading EndNote on a PC there should be two files in this folder (ie: ENX9Inst and License.Dat .) If you are downloading EndNote on a Mac there should be one file in this folder (ie: EndNoteX9SiteInstaller.dmg) 
  8. Open the installation file entitled ENX9Inst (on a PC) or EndNoteX9SiteInstaller.dmg (on a Mac) and follow the prompts to complete the installation

Note: Our licence does not include EndNote for ipad

Note: Only WSLHD staff are able to download this licensed software title and EndNote can only be loaded as long as you remain a current staff member. When your association with WSLHD is finished you will need to purchase your own license


Contact your local facility library for help and training on EndNote X9 or Endnote 20. 

You can also view training guides, an indepth manual and short video tutorials on the EndNote website


Register for the following training through My Health Learning. Click the link below for upcoming session dates. 

DEV14044 - How to Manage Your References Using Endnote

Other training

WSLHD Libraries provide regular training on a variety of topics. Find scheduled training sessions here or fill out the training request form to arrange a tailored one-on-one or group training session. 


Frequently asked questions

How do I access the product key for EndNote on my non-work computer?

You should not be asked for the product key on your non-work computer. When following the instructions above, ensure you save the unzipped files to a location on your computer (step 6) prior to installing the EndNote program.

How do I find full text using EndNote?

Please view the How do I find full text using EndNote? page

How can I use EndNote in Microsoft 365?

Please view the How can I use EndNote in Microsoft 365? page for information on accessing the Microsoft Word Add-In using Microsoft 365 and storing files in Sharepoint.

How can I access an EndNote online account?

Register or login here